Electricity (Code of Quality of Service) Regulations

1. Title

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Title”.

“Title”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Title”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

2. Application

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Scope rule

This section defines when and how “Application” applies.

“Application”

Primary legislation Source quotation matched

Practical effect

Confirm that the matter and forum fall within this section before applying the Act's remaining provisions.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

3. Interpretation

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Definition

This section supplies the definitions or statutory meaning governing “Interpretation”.

“Interpretation”

Primary legislation Source quotation matched

Practical effect

Use this definition when interpreting other provisions that employ the language addressed by “Interpretation”.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

4. Guaranteed service standards for new service connections

i 4 i

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Guaranteed service standards for new service connections”.

“i 4 i”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

5. Application for new service connection

4

| 6. Renovation and reconstruction of existing property

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Scope rule

This section defines when and how “Application for new service connection” applies.

“4”

Primary legislation Source quotation matched

Practical effect

Confirm that the matter and forum fall within this section before applying the Act's remaining provisions.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

7. Interruptions for scheduled maintenance

ad Unplanned interruptions

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Interruptions for scheduled maintenance”.

“ad Unplanned interruptions”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Interruptions for scheduled maintenance”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

9. Reliability index

Part [V-CoNnsuMER RELATIONS

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Reliability index”.

“Part [V-CoNnsuMER RELATIONS”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Reliability index”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

10. Agreements

| 4661

}

| i : Regulation | s Information to consumer tlines Provision of telephone ho II.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Agreements”.

“| 4661”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Agreements”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

12. Confidentiality tion

Consumer complaints and dispute resolu |

13. 1

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Confidentiality tion”.

“Consumer complaints and dispute resolu |”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Confidentiality tion”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

14. Part V- REFUSAL AND DISCONTINUATION OF

SERVICE Grounds for discontinuation of service

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Part V- REFUSAL AND DISCONTINUATION OF”.

“SERVICE Grounds for discontinuation of service”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Part V- REFUSAL AND DISCONTINUATION OF”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

15. vice Notice to disconnect ser Disconnection

of service to health facilities

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “vice Notice to disconnect ser Disconnection”.

“of service to health facilities”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

16. 17

Reconnection of service -payment Time when service may be disconnected for non

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “17”.

“Reconnection of service -payment Time when service may be disconnected for non”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

1

Reconnection of service -payment Time when service may be disconnected for non

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

18. 19

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “19”.

“19”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “19”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

20. Consumer security deposit

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Consumer security deposit”.

“Consumer security deposit”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Consumer security deposit”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

21. Refund of consumer security deposit

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Refund of consumer security deposit”.

“Refund of consumer security deposit”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Refund of consumer security deposit”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

22. Transfer of service

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Transfer of service”.

“Transfer of service”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

23. Prepaid security deposits

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Prepaid security deposits”.

“Prepaid security deposits”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Prepaid security deposits”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

31. New meter requirements

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “New meter requirements”.

“New meter requirements”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “New meter requirements”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

32. Separate meter

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Separate meter”.

“Separate meter”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Separate meter”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

33. Record of meters

34, Testing of installed electricity meters

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Record of meters”.

“34, Testing of installed electricity meters”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Record of meters”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

35. Defective electricity meters

Regulation

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Defective electricity meters”.

“Regulation”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Defective electricity meters”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

36. Electricity bill adjustments

Part [X-PRePAID METERING

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Electricity bill adjustments”.

“Part [X-PRePAID METERING”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Electricity bill adjustments”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

37. Prepaid metering

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Prepaid metering”.

“Prepaid metering”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Prepaid metering”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

38. Consumption information

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Consumption information”.

“Consumption information”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Consumption information”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

39. Limitation on recovery of sums owed for electricity

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Limitation on recovery of sums owed for electricity”.

“Limitation on recovery of sums owed for electricity”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Limitation on recovery of sums owed for electricity”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

40. Recharging facilities for prepaid metering

The text of this section isn't in the consolidation we hold — see the original PDF above.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Recharging facilities for prepaid metering”.

“Recharging facilities for prepaid metering”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Recharging facilities for prepaid metering”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

1. 'Title

These Regulations may be cited as the Electricity (Code of Quality of Service) Regulations, 2020.

2. Application

These Regulations apply to a holder of a distribution licence under the Act and a consumer.

3. 'Interpretation

In these Regulations, unless the context otherwise requires-

"Act" means the Electricity Act, 1999, Cap.145;

"authority" means the Electricity Regulatory Authority established under section 4 of the Act;

"agreement" means an agreement entered into by a holder of a distribution licence and its consumers including any commercial arrangement for supply of electrical energy or open access;

"billing cycle" means the period for which a regular bill is ordinarily raised by the holder of a distribution licence; |

"consumer" means any person supplied or entitled to be supplied with electrical energy for personal, industrial and commercial use but does not include a person supplied with electrical energy for delivery to another person;

"currency point" has the value assigned to it in Schedule | of these Regulations;

"distribution system" means the system of wires and associated facilities used for distribution or supply of electrical energy between the delivery points on the transmission lines or the generating station connection and the point of connection at the installation of the consumers;

"holder of distribution licence" means a company granted a distribution licence under the Act;

"health facility" means a place that provides health care including a hospital, clinic, outpatient care centre and specialised care centres such as birthing centre or psychiatric care centre;

"Installations Permits Committee" means the Committee established under regulation 3 of the Electricity (Installation Permits) Regulations, 2003;

"interruption" means a loss of electrical energy supply for more than one minute that is due to a cause beyond the control of the consumer concerned;

"licence" means a licence granted under the Act;

"low voltage" means the rated voltage of 240 volts between phase and neutral or 415 volts between any two phases;

"maximum demand" means the highest load measured in kVA or kW at the point of supply of a consumer for a continuous period of 45 minutes or as specified by the authority, during the billing cycle;

"meter" means a device used to measure the amount of electrical energy consumed by a consumer;

"non-technical complaints" includes complaints relating to billing and general inquiries;

"network" means -

(a)

transmission works; or

(b)

distribution works used to convey electrical energy under a distribution licence, transmission licence or integrated regional licence, but does not include a line, pole, switch, transformer or apparatus thates-

(i)

onora part of premises to which a transmitter or distributor supply electricity; and

(ii)

situated beyond the point at which electricity is supplied;

"scheduled interruption" means a foreseen interruption of electrical energy supply service and includes all repairs with enough lead time to allow them to be completed on a non-emergency basis and all capital and renovation projects which require outages during construction;

"smart meter" means an electronic device that records consumption of electrical energy and communicates the information to the electricity supplier for monitoring and billing;

"premises" means land or building or part of land or building in respect of which a separate meter or metering arrangements have been made by the holder of a distribution licence for supply of electricity;

"prudent utility practice" means the generally accepted design, ee

practices, methods and operation of a power system, to

achieve safety, dependability, efficiency and economy, and to meet utility and industry codes, standards and regulations;

"quarter" means the period in any given calendar year from- (a) 1% January to 31% March; (b) 18 April to 30 June; (c) 1% July to 30" September; and (d) 1% October to 31' December;

"technical complaints" includes complaints relating to broken conductors, faulty or broken transformers, fallen poles, blackouts and power fluctuations;

"tribunal" means the Electricity Disputes Tribunal established under Part XIII of the Act; and

"unscheduled interruption" means an interruption of electrical energy supply service which is not a planned interruption.

5. Application for new service connection

(1)

A person wishing to connect electricity supply to his or her premises shall-

(a)

make an application to the holder of a distribution licence;

(b)

retain a qualified electrician certified by the Installations Permits Committee to undertake the electrical installation at his or her premises;

(c)

obtain from the electrician a signed and dated installation completion certificate verified by the holder ofa distribution licence;

(d)

pay the requisite fees for the new connection; and _ (e) provide to the holder of a distribution licence, at no cost, a suitable right of way anda site for the installation of a pole and meter.

(2)

The application referred to in subregulation (1) (a) shall include-

(a)

outstanding debt from a previous electricity bill at a different supply address, if any;

(b)

the estimated load and expected energy consumption;

(c)

an undertaking to pay the requisite connection fee;

(d)

an undertaking to grant permission for access at reasonable times and adequate protection of the holder ofa distribution licensee's agent during meter reading, fault rectification, disconnection or reconnection exercise and other lawful activities related to the electricity supply at the applicant's premises; »

- (&) a contact address for the delivery of the electricity bills;

(f)

an undertaking not to connect electricity supply which is not metered; (g) an undertaking not to tamper with the meter or any ancillary equipment associated with the electricity supply; and (h) an undertaking not to permit a connection from the applicant's premises to other premises, electricity supplied to the applicant's premise, without the prior consent of the holder of a distribution licence.

(3)

The application for new service connection shall be accompanied by the certificate referred to in subregulation 1(c).

(4)

On receipt of the application and inspection fees, the holder of a distribution licence shall carry out a survey of the premises and issue the applicant with an invoice for a new connection within-

(a)

five working days, where the connection requires one pole or no pole service and is to be made from an existing supply line;

(b)

ten working days, where the connection requires more than one pole and is to be made from an existing supply line; or

(c)

ten working days, where the connection requires a line extension.

(5)

Where the applicant pays the required fees, the holder of a distribution licence shall connect the applicant to electricity supply within the time prescribed in regulation 4(1) from the date of payment.

(6)

A holder of a distribution licence who fails to comply with subregulations (4) and (5) commits an offence and is liable, on conviction, to a fine not exceeding two hundred currency points or imprisonment not exceeding two years or both and in the case of a continuing offence, an additional fine not exceeding five currency points in respect of each day on which the offence continues.

6. Renovation and reconstruction of existing property

In case of complete demolition, reconstruction or substantial renovation of premises by an existing consumer, the consumer shall apply for a new connection in accordance with regulation 5.

Part IfI[-RELIABILITY OF SUPPLY

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Mandatory duty

This section imposes mandatory requirements concerning “Renovation and reconstruction of existing property”.

“In case of complete demolition, reconstruction or substantial renovation of premises by an existing consumer, the consumer shall apply for a new connection in accordance with regulation 5.”

Primary legislation Source quotation matched

Practical effect

The provision uses mandatory language; the responsible person or institution should be able to demonstrate compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

1

In case of complete demolition, reconstruction or substantial renovation of premises by an existing consumer, the consumer shall apply for a new connection in accordance with regulation 5.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

7. Interruptions for scheduled maintenance

A holder of a distribution licence may disconnect or interrupt (1) electricity supply to a locality or a consumer for the purpose of carrying out scheduled maintenance, including repair and installation of new equipment.

(2)

Except in the case of an emergency referred to in regulation 8(2), the holder of a distribution licence shall not disconnect or interrupt electricity supply under subregulation (1) unless the holder of a distribution licence informs the consumer of the intended disconnection or interruption, specifying the duration of the disconnection or interruption through-

(a)

a public notice of not less than fifteen days before the interruption of the electricity supply; or

(b)

direct contact by telephone, electronic mail, or any other information technology system.

(3)

Where the electricity supply is interrupted under subregulation (1), the holder of the distribution licence shall restore the electricity supply within nine hours from the time of interruption.

(4)

The holder of a distribution licence shall restore electricity supply under subregulation (3) before 4:00 pm on any given day.

8. Unplanned interruptions

(1)

A holder of a distribution licence shall take reasonable steps to prevent interruption of supply of electricity.

(2)

A holder of a distribution licence may, in an emergency situation disconnect or interrupt the supply to a consumer without notice to the consumer but shall notify the consumer within two hours and take the appropriate measures to restore service.

(3)

Where interruption of electricity supply occurs, a holder of a distribution licence shall restore the service within the shortest time possible consistent with prudent utility practices.

(4)

A holder of a distribution licence shall take reasonable steps to address emergencies resulting from a failure of service and shall prescribe procedures to be followed by its employees in the case of an emergency in order to prevent or mitigate the interruptions or impairment of service.

(5)

For the purposes of this regulation, "emergency situation" means a situation where any part of an apparatus, installation or equipment connected with electricity supply becomes defective or unsafe.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Definition

This section supplies the definitions or statutory meaning governing “Unplanned interruptions”.

“(1) A holder of a distribution licence shall take reasonable steps to prevent interruption of supply of electricity.”

Primary legislation Source quotation matched

Practical effect

Use this definition when interpreting other provisions that employ the language addressed by “Unplanned interruptions”.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

5

(1) A holder of a distribution licence shall take reasonable steps to prevent interruption of supply of electricity.
(2) A holder of a distribution licence may, in an emergency situation disconnect or interrupt the supply to a consumer without notice to the consumer but shall notify the consumer within two hours and take the appropriate measures to restore service.
(3) Where interruption of electricity supply occurs, a holder of a distribution licence shall restore the service within the shortest time possible consistent with prudent utility practices.
(4) A holder of a distribution licence shall take reasonable steps to address emergencies resulting from a failure of service and shall prescribe procedures to be followed by its employees in the case of an emergency in order to prevent or mitigate the interruptions or impairment of service.
(5) For the purposes of this regulation, "emergency situation" means a situation where any part of an apparatus, installation or equipment connected with electricity supply becomes defective or unsafe.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

9. Reliability index

(1)

The authority shall prescribe reliability of supply targets for a holder of distribution licence by notice in the Gazette every year.

(2)

The authority may cause a copy of the notice referred to in subregulation (1) to be served on the holder of a distribution licence.

10. Agreements

(1)

Aholder ofa distribution licence shall enter into agreements-

(a)

regulating the terms and conditions for the connection between its installations and installations of another holder of a distribution licence;

(b)

regulating business relations with another holder of a distribution licence; and

(c)

defining its relationship with consumers.

(2)

The agreements made under subregulation (1) shall be submitted to the authority for review and approval prior to signing by the parties.

11. Information to consumers

A holder of a distribution licence shall-

(a)

maintain a current set of maps showing the physical locations of its service centres;

(b)

assist the consumer or applicant in selecting the most economical rate schedule;

(c)

notify consumers affected by a change in rates or schedule classification;

(d)

post a notice in a conspicuous place in its business offices where applications for service are received, informing the public that copies of the rate schedules and rules relating to the service of the holder of a distribution licence as filed with the authority are available for inspection;

(c)

inform its consumers as to the method of reading meters;

(f)

provide consumers with an information booklet containing the following-

(i)

| the consumer's right to information concerning rates and services;

(ii)

the consumer's right to have his or her meter checked;

(iii)

the time allowed to pay outstanding electricity bills;

(iv)

the grounds for termination of service;

(v)

the time the holder of a distribution licence shall take before terminating service;

(vi)

the procedure for resolving billing disputes between the consumer and the holder ofa distribution licence;

(vii)

the procedures for service reconnection after involuntary termination;

(viii)

the appropriate officer to receive complaints and the contact address; nn|

(ix)

the hours, addresses and telephone numbers of ST i | officers where electricity bills may be paid and where information may be obtained; and

(x)

the consumer's right to be instructed by the holder of a distribution licence on how to read his or her meter.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Information to consumers”.

“A holder of a distribution licence shall-”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

16

(a) maintain a current set of maps showing the physical locations of its service centres;
(b) assist the consumer or applicant in selecting the most economical rate schedule;
(c) notify consumers affected by a change in rates or schedule classification;
(d) post a notice in a conspicuous place in its business offices where applications for service are received, informing the public that copies of the rate schedules and rules relating to the service of the holder of a distribution licence as filed with the authority are available for inspection;
(c) inform its consumers as to the method of reading meters;
(f) provide consumers with an information booklet containing the following-
(i) | the consumer's right to information concerning rates and services;
(ii) the consumer's right to have his or her meter checked;

8 further items remain in the statutory text above.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

12. Provision of telephone hotlines

(1)

A holder of a distribution licence shall provide a telephone service that operates twenty-four hours a day, seven days a weck, to receive notice of, and give information concerning service interruptions, complaints and queries.

(2)

A holder of a distribution licence shall undertake-

(a)

to answer all telephone calls within forty-five seconds; and

(b)

to attend to emergencies within thirty minutes.

(3)

For the purposes of subregulation (2) (b) "emergencies" means safety situations that require immediate response to isolate a network or equipment, including live broken conductors and fires.

13. Confidentiality

A holder of a distribution licence to whom confidential information is provided shall in accordance with the Access to Information Act, 2005 and the Data Protection and Privacy Act, 2019-

(a)

not divulge or give access of the confidential information to any person except as permitted under these Regulations or any other relevant law; and

(b)

only use or reproduce the confidential information for the purposes for which it was provided under these Regulations or any other relevant law, or for a purpose consented to by the parties.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Mandatory duty

This section imposes mandatory requirements concerning “Confidentiality”.

“A holder of a distribution licence to whom confidential information is provided shall in accordance with the Access to Information Act, 2005 and the Data Protection and Privacy Act, 2019-”

Primary legislation Source quotation matched

Practical effect

The provision uses mandatory language; the responsible person or institution should be able to demonstrate compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

2

(a) not divulge or give access of the confidential information to any person except as permitted under these Regulations or any other relevant law; and
(b) only use or reproduce the confidential information for the purposes for which it was provided under these Regulations or any other relevant law, or for a purpose consented to by the parties.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

Access to Information Act Data Protection and Privacy Act

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

14. Consumer complaints and dispute resolution

(1)

Where a consumer has a complaint regarding the holder of a distribution licensee's obligations under the Act, these Regulations or any other relevant law, code, standard or licence, the consumer may lodge a verbal or written complaint with the holder of a distribution licence.

(2)

Where a consumer lodges a verbal complaint under subregulation (1), the holder of a distribution licence shall reduce it in writing.

(3)

Upon receipt of the complaint, the holder of a distribution licence, shall within forty-eight hours from receipt of the complaint, investigate the matter and advise the complainant in writing of the results ofits investigation.

(4)

For the purposes of subregulation (3), the holder of a distribution licence shall resolve-

(a)

technical complaints within seven working days; and

(b)

non-technical complaints within thirty working days.

(5)

The holder of a distribution licence shall keep a record of all complaints indicating the name and address of the complainant, the date and nature of the complaint and resolutions of the complaint.

(6)

Where the consumer is not satisfied with the holder of a distribution licensee's resolution or response to the complaint, the consumer may refer the complaint to the authority for resolution.

(7)

The authority shall resolve the dispute referred to it under subregulation (6) expeditiously and may delegate its powers relating to dispute resolution to a committee established under sections 13 and 15 of the Act.

(8)

A person aggrieved by the decision of the authority made under subregulation (7) may appeal in writing to the tribunal.

15. Grounds for discontinuation of service

(1)

Subject to subregulation (2), a holder ofa distribution licence may disconnect a consumer from electricity service where-

(a)

the consumer fails to pay the bills for the electrical energy consumed for more than thirty days from the date of demand for payment;

(b)

the consumer defaults on a payment arrangement agreed upon under these Regulations;

(c)

the consumer tampers or interferes with a meter or a holder of a distribution licensee's equipment or permits any person to damage any of the holder of a distribution licensee's installation or equipment;

(d)

the consumer illegally connects the service or allows the service to be used in such a manner as to interfere with the supply to other consumers;

(e)

any part of the apparatus, installation or equipment connected with the supply of electricity to the premises of the consumer becomes defective or unsafe; or

(f)

the consumer requests for disconnection of service.

(2)

A holder of a distribution licence shall not disconnect electricity service to a consumer where-

(a)

the consumer has lodged a complaint with the holder of a distribution licence in respect of a disputed electricity bill and has paid the undisputed amount or continues to pay for the actual cost of units of electrical energy consumed;

(b)

a complaint in respect of a disputed electricity bill, metering defect or a disputed meter reading is under investigation by the authority and the consumer has paid or continues to pay for the actual cost of units of electrical energy consumed; or

(c)

a complaint in respect of a disputed electricity bill, metering defect or a disputed meter reading is pending determination by the tribunal and the consumer has paid for the actual cost of units of electrical energy consumed.

16. Notice to disconnect service

(1)

Except in the case of an emergency referred to in regulation 8 (2), a holder of a distribution licence shall not disconnect electricity service to a consumer without written notice to the consumer of at least fourteen days before the date of disconnection of electricity service.

(2)

A holder of a distribution licence may disconnect electricity service without the notice referred to in subregulation (1), where, upon inspection by the holder of the distribution licence-

(a)

it is proved that the service is obtained by the consumer illegally or through tampered apparatus, installation or equipment;

(b)

that the consumer knew or should have known that he or she was not being fully billed for the electricity service; or

(c)

where any part of the apparatus, installation or equipment connected with the supply of electricity to the premises of the consumer becomes defective or unsafe.

(3)

For the purposes of this regulation, a notice to disconnect electricity service printed on the electricity bill of the consumer is sufficient notice.

17. Disconnection of service to health facilities

(1)

Where a health facility fails to pay for the electricity service for more than sixty days from the date of demand of payment, the holder of a distribution licence shall contact the health facility and endeavour to agree on a payment arrangement.

(2)

Where the payment arrangement referred to in subregulation (1) cannot be made or where the payment arrangement agreed upon is dishonoured by the health facility, the holder of a distribution licence shall give the health facility a notice of intention to disconnect and shall continue to provide the electricity service for thirty days from the date of the notice before disconnecting service.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Disconnection of service to health facilities”.

“(1) Where a health facility fails to pay for the electricity service for more than sixty days from the date of demand of payment, the holder of a distribution licence shall contact the health facility and endeavour to agree on a payment arrangement.”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

2

(1) Where a health facility fails to pay for the electricity service for more than sixty days from the date of demand of payment, the holder of a distribution licence shall contact the health facility and endeavour to agree on a payment arrangement.
(2) Where the payment arrangement referred to in subregulation (1) cannot be made or where the payment arrangement agreed upon is dishonoured by the health facility, the holder of a distribution licence shall give the health facility a notice of intention to disconnect and shall continue to provide the electricity service for thirty days from the date of the notice before disconnecting service.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

18. Reconnection of service

(1)

Where a holder of a distribution licence disconnects the service to a consumer for non-payment, the holder of a distribution licence shall reconnect the service of the consumer within twenty-four hours-

(a)

after payment of the full amount owed or execution of a payment agreement;

(b)

after payment of reconnection charges; and

(c)

after payment of other lawful charges related to the service.

(2)

Subject to subregulation (1), service disconnected by a holder of a distribution licence shall be restored as follows-

(a)

where the service was disconnected due to violation of any regulation by the consumer, the consumer shall be reconnected within twenty-four hours from the time the holder of a distribution licence receives evidence that the violation has been corrected; or

(b)

where the service is disconnected under regulation 15(1) (e), the holder of a distribution licence shall reconnect the service within twenty-four hours of rectifying the defect or conducting the necessary maintenance or repairs.

(3)

The authority may order reconnection of electricity service to a consumer where the service was disconnected in error or where a complaint has been filed and the undisputed amount of an electricity bill has been paid.

19. Time when service may be disconnected for non-payment

(1)

Subject to these Regulations, a holder of a distribution licence may disconnect the service to a consumer only between the hours of 8.00 am to 5.00 pm from Monday to Friday.

(2)

For the avoidance of doubt, no disconnection of service shall be effected on a day, or on a day immediately preceding a day when personnel of the holder of a distribution licence are not available to the consumer to receive payment and reconnect service.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Time when service may be disconnected for non-payment”.

“(1) Subject to these Regulations, a holder of a distribution licence may disconnect the service to a consumer only between the hours of 8.00 am to 5.00 pm from Monday to Friday.”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

2

(1) Subject to these Regulations, a holder of a distribution licence may disconnect the service to a consumer only between the hours of 8.00 am to 5.00 pm from Monday to Friday.
(2) For the avoidance of doubt, no disconnection of service shall be effected on a day, or on a day immediately preceding a day when personnel of the holder of a distribution licence are not available to the consumer to receive payment and reconnect service.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

20. Consumer security deposit

(1)

A holder of a distribution licence may require an applicant for electrical energy service connection to make a consumer security deposit which shall not exceed three times the applicant's estimated monthly electricity bill.

(2)

A holder ofa distribution licence may accept a bank guarantee from a consumer as an alternative to the consumer security deposit referred to in subregulation (1).

(3)

The holder of a distribution licence shall keep the consumer security deposit funds and the accrued interest, on an account separate from that on which any other money belonging to the holder of a distribution licence is kept.

(4)

A holder of a distribution licence shall develop an investment policy to govern consumer security deposits.

(5)

The authority shall approve the investment policy developed under subregulation (4).

21. Refund of consumer security deposit

(1)

Where service is not connected, or after disconnection of service, the holder of a distribution licence shall, within fifteen days of non-connection or disconnection of service, refund the consumer's security deposit and the accrued interest, which is in excess of the unpaid electricity bills for the service.

(2)

A holder of a distribution licence may use a consumer's security deposit and accrued interest to offset any amount owed by a consumer to the holder of a distribution licence-

(a)

where the consumer refuses to take up supply after completion of installation works at the supply address;

(b)

where the consumer fails to pay the electricity bill which results in disconnection of the electricity from the supply address; or

(c)

where the consumer defaults on the payment arrangement.

22. Transfer of service

(1)

Aconsumer may transfer electricity service from one supply address to another within the service area of the holder of a distribution licence.

(2)

A transfer of electricity service in subregulation (1) shall not be deemed to be a disconnection and the consumer shall not pay an additional security deposit.

23. Prepaid security deposits

SS

(1)

Where a consumer deposits a consumer security deposit and subsequently opts to receive supply of electrical energy through a prepaid metering system, the amount of the consumer security deposit shall, after deduction of all monies owing from the consumer, be treated as a part of the value of the prepaid credit to the account of the consumer.

(2)

The consumer shall not pay a consumer security deposit in case of a new connection with a prepaid meter.

24. Issue and delivery of electricity bills

(1)

Aholder of a distribution licence shall issue an electricity bill every month to a consumer except a consumer on the prepaid metering system, indicating the electrical energy used in the month and other charges.

(2)

The electricity bill shall be prepared by the holder of a distribution licence as promptly as possible following-

(a)

the reading of a consumer's meter; or

(b)

anestimated electricity bill, based on energy consumption of the previous month.

(3)

A holder of a distribution licence shall deliver the electricity bill by hand at the address of the consumer or send the electricity bill by electronic means.

(4)

Where the holder of a distribution licence fails to deliver an electricity bill to the consumer for a period of three consecutive months, the holder of the distribution licence and a consumer shall enter into a payment arrangement on how to settle the accumulated electricity bill, where the consumer is unable to pay the accumulated electricity bill in one lump sum.

(5)

Where the holder of a distribution licence and the consumer are unable to agree on a payment arrangement, the matter shall be referred to the authority for resolution.

(6)

Where a holder of a distribution licence reads a consumer's meter outside the billing cycle and as a result, the consumer's electricity bill covers two varying tariff rates, the holder of the distribution licence shall adjust the electricity bill according to the applicable tariff rate.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Definition

This section supplies the definitions or statutory meaning governing “Issue and delivery of electricity bills”.

“(1) Aholder of a distribution licence shall issue an electricity bill every month to a consumer except a consumer on the prepaid metering system, indicating the electrical energy used in the month and other charges.”

Primary legislation Source quotation matched

Practical effect

Use this definition when interpreting other provisions that employ the language addressed by “Issue and delivery of electricity bills”.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

8

(1) Aholder of a distribution licence shall issue an electricity bill every month to a consumer except a consumer on the prepaid metering system, indicating the electrical energy used in the month and other charges.
(2) The electricity bill shall be prepared by the holder of a distribution licence as promptly as possible following-
(a) the reading of a consumer's meter; or
(b) anestimated electricity bill, based on energy consumption of the previous month.
(3) A holder of a distribution licence shall deliver the electricity bill by hand at the address of the consumer or send the electricity bill by electronic means.
(4) Where the holder of a distribution licence fails to deliver an electricity bill to the consumer for a period of three consecutive months, the holder of the distribution licence and a consumer shall enter into a payment arrangement on how to settle the accumulated electricity bill, where the consumer is unable to pay the accumulated electricity bill in one lump sum.
(5) Where the holder of a distribution licence and the consumer are unable to agree on a payment arrangement, the matter shall be referred to the authority for resolution.
(6) Where a holder of a distribution licence reads a consumer's meter outside the billing cycle and as a result, the consumer's electricity bill covers two varying tariff rates, the holder of the distribution licence shall adjust the electricity bill according to the applicable tariff rate.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

25. Contents of an electricity bill

A consumer's electricity bill shall contain the following-

(a)

the name, address, telephone contact, location and account number of the consumer;

(b)

the meter number;

(c)

the dates of previous and current meter recordings or estimates;

(d)

the date of issue;

(e)

the total number of units of electrical energy consumed;

(f)

the approved tariff and the amount due;

(g)

the tax obligations of the consumer;

(h)

any service charge;

(i)

the date by which the consumer must pay the electricity bill;

G) the total amount due before and after any discount for prompt payment within a specified period;

(k)

a distinct mark identifying an estimated electricity bill; and

(I)

the amount of arrears or any other charge with the details of the service provided, credit, refundable advance and the balance brought forward.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Mandatory duty

This section imposes mandatory requirements concerning “Contents of an electricity bill”.

“A consumer's electricity bill shall contain the following-”

Primary legislation Source quotation matched

Practical effect

The provision uses mandatory language; the responsible person or institution should be able to demonstrate compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

11

(a) the name, address, telephone contact, location and account number of the consumer;
(b) the meter number;
(c) the dates of previous and current meter recordings or estimates;
(d) the date of issue;
(e) the total number of units of electrical energy consumed;
(f) the approved tariff and the amount due;
(g) the tax obligations of the consumer;
(h) any service charge;

3 further items remain in the statutory text above.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

26. Estimated electricity bill

(1)

A holder of a distribution licence may estimate electricity consumption and issue an electricity bill to a consumer for a period up to six months, where-

(a)

the meter is not functioning;

(b)

the meter is faulty and is registering incorrect electricity consumption;

(c)

the holder of a distribution licence has no meter in stock;

(d)

an existing meter has been tampered with; or

(e)

access to the premises is denied for any reason including safety, bad weather, industrial action or locked premises.

(2)

Where a holder of distribution licence estimates electricity consumption under subregulation (1) the holder of a distribution licence shall indicate the estimated electrical energy consumption on the electricity bill.

(3)

Where the circumstance referred to in subregulation (1) is remedied and the holder of a distribution licence is able to read the meter, the holder of a distribution licence shall within fourteen days reconcile the actual meter reading with the estimated electricity consumption and notify the consumer.

(4)

Where the estimated electricity bill of a consumer exceeds the consumer's actual electricity consumption by more than fifty percent, the holder of a distribution licence shall correct the electricity bill and credit the account of the consumer with the full amount overcharged.

(5)

Aholder of a distribution licence shall calculate an estimated electricity bill as follows-

(a)

where service has been provided for twelve months or more, the amount shall be based on the average units consumed by the consumer over the previous twelve months; (b) where service has been provided for less than twelve months, the amount shall be based on the average units consumed by the consumer for the period the service was provided; or (c) where the service is new, the amount shall be based on the estimated load and expected energy consumption provided by the consumer to the holder of a distribution licence on the application form.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Estimated electricity bill”.

“(1) A holder of a distribution licence may estimate electricity consumption and issue an electricity bill to a consumer for a period up to six months, where-”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

11

(1) A holder of a distribution licence may estimate electricity consumption and issue an electricity bill to a consumer for a period up to six months, where-
(a) the meter is not functioning;
(b) the meter is faulty and is registering incorrect electricity consumption;
(c) the holder of a distribution licence has no meter in stock;
(d) an existing meter has been tampered with; or
(e) access to the premises is denied for any reason including safety, bad weather, industrial action or locked premises.
(2) Where a holder of distribution licence estimates electricity consumption under subregulation (1) the holder of a distribution licence shall indicate the estimated electrical energy consumption on the electricity bill.
(3) Where the circumstance referred to in subregulation (1) is remedied and the holder of a distribution licence is able to read the meter, the holder of a distribution licence shall within fourteen days reconcile the actual meter reading with the estimated electricity consumption and notify the consumer.

3 further items remain in the statutory text above.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

27. Payment procedure

(1)

A holder of a distribution licence shall establish a consumer service centre throughout its area of operation for-

(a)

payment of electricity bills; and

(b)

enquiries, complaints and other services.

(2)

A consumer shall pay the electricity bill by the due date to avoid disconnection of electricity supply.

(3)

A holder of a distribution licence shall develop methods of payment to facilitate collection of its revenue from the sale of electricity by cash or electronic payment.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Payment procedure”.

“(1) A holder of a distribution licence shall establish a consumer service centre throughout its area of operation for-”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

5

(1) A holder of a distribution licence shall establish a consumer service centre throughout its area of operation for-
(a) payment of electricity bills; and
(b) enquiries, complaints and other services.
(2) A consumer shall pay the electricity bill by the due date to avoid disconnection of electricity supply.
(3) A holder of a distribution licence shall develop methods of payment to facilitate collection of its revenue from the sale of electricity by cash or electronic payment.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

28. Dishonoured payment

Where a consumer pays an electricity bill by cheque or by direct debit from an account with a bank and the cheque is dishonoured by the bank, resulting in the holder of a distribution licence incurring a bank charge, the holder of a distribution licence shall recover the bank charge from the consumer.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Mandatory duty

This section imposes mandatory requirements concerning “Dishonoured payment”.

“Where a consumer pays an electricity bill by cheque or by direct debit from an account with a bank and the cheque is dishonoured by the bank, resulting in the holder of a distribution licence incurring a bank charge, the holder of a distribution licence shall recover the bank charge from the consumer.”

Primary legislation Source quotation matched

Practical effect

The provision uses mandatory language; the responsible person or institution should be able to demonstrate compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

1

Where a consumer pays an electricity bill by cheque or by direct debit from an account with a bank and the cheque is dishonoured by the bank, resulting in the holder of a distribution licence incurring a bank charge, the holder of a distribution licence shall recover the bank charge from the consumer.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

29. Disputed electricity bills

(1)

Where there is a dispute between the consumer and the holder of a distribution licence regarding the electricity bill, the holder of a distribution licence shall investigate and notify the consumer of the findings.

(2)

The consumer shall pay any undisputed portion of the electricity bill.

(3)

Where the entire electricity bill is in dispute, the consumer shall pay an amount agreed between the consumer and the holder of a distribution licence in respect ofthe electricity bill until the holder of a distribution licence reconciles the electricity bill.

(4)

Where the consumer and the holder of a distribution licence fail to reach an agreement in subregulation (3), the matter shall be referred to the authority for resolution.

(5)

Where it is established after a review that the electricity bill 1S accurate, the consum er shall -

(a)

pay the amount accrued by the due date; or (b) request fora payment arrangement.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Disputed electricity bills”.

“(1) Where there is a dispute between the consumer and the holder of a distribution licence regarding the electricity bill, the holder of a distribution licence shall investigate and notify the consumer of the findings.”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

6

(1) Where there is a dispute between the consumer and the holder of a distribution licence regarding the electricity bill, the holder of a distribution licence shall investigate and notify the consumer of the findings.
(2) The consumer shall pay any undisputed portion of the electricity bill.
(3) Where the entire electricity bill is in dispute, the consumer shall pay an amount agreed between the consumer and the holder of a distribution licence in respect ofthe electricity bill until the holder of a distribution licence reconciles the electricity bill.
(4) Where the consumer and the holder of a distribution licence fail to reach an agreement in subregulation (3), the matter shall be referred to the authority for resolution.
(5) Where it is established after a review that the electricity bill 1S accurate, the consum er shall -
(a) pay the amount accrued by the due date; or (b) request fora payment arrangement.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

30. Payment arrangements

(1)

Subject to subregulation (3), a holder of a distribution licence shall permit a consumer to pay his or her electricity bill or arrears by instalments.

(2)

The instalments may be paid concurrently with the current monthly electricity bill.

(3)

In making a payment arrangement with a consumer, the holder of a distribution licence shall- (a) take into consideration electrical energy consumption of the consumer and ability to pay when calculating the number of instalments and the duration of payment;

(b)

put in place measures to monitor the electrical energy consumption of the consumer while on the payment arrangement;

(c)

make provision to provide fair and reasonable procedures to address any possible payment difficulties; and

(d)

explain to the consumer how the amount and duration of payment are computed.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Payment arrangements”.

“(1) Subject to subregulation (3), a holder of a distribution licence shall permit a consumer to pay his or her electricity bill or arrears by instalments.”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

6

(1) Subject to subregulation (3), a holder of a distribution licence shall permit a consumer to pay his or her electricity bill or arrears by instalments.
(2) The instalments may be paid concurrently with the current monthly electricity bill.
(3) In making a payment arrangement with a consumer, the holder of a distribution licence shall- (a) take into consideration electrical energy consumption of the consumer and ability to pay when calculating the number of instalments and the duration of payment;
(b) put in place measures to monitor the electrical energy consumption of the consumer while on the payment arrangement;
(c) make provision to provide fair and reasonable procedures to address any possible payment difficulties; and
(d) explain to the consumer how the amount and duration of payment are computed.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

31. New meter requirements

a distribution licence shall provide, install and (1) A holder of maintain a meter to measure and record the amount of electrical energy supplied to the consumer within the accuracy limits of the meter prescribed in the Weights and Measures (Electricity Meters) Rules, 2015.

(2)

A holder of a distribution licence shall ensure that all meters installed at consumer premises are tested and sealed in accordance with the Uganda National Bureau of Standards Act and the Weights and Measures (Electricity Meters) Rules, 2015.

(3)

A holder of a distribution licence shall install a reliable meter that is of a standard and type approved by the authority and certified by the Uganda National Bureau of Standards.

(4)

The holder of a distribution licence shall ensure that all meters are installed with anti-tamper devices.

32. Separate meter

(1)

A holder of a distribution licence shall install a separate meter at the consumer's premises where-

(a)

the consumer requesting the separate meter is a distinct household and shares a meter with another household;

(b)

the consumer requesting a separate meter is willing to make the necessary modifications to the wiring system, to accommodate the separate meter; and

(c)

the installation of the separate meter will not require installation of a new connection line except for a line to connect the meter where the distance between the meter connection points and the service fuse of the holder of a distribution licence does not exceed one meter.

(2)

Onreceipt of the consumer's request, the holder of distribution licence shall visit the premises, make an assessment and provide the estimates for installing the meter within five working days.

(3)

Where the consumer pays the required charge for a separate meter, the holder of a distribution licence shall provide and connect the separate meter to the electricity distribution system within five working days from the date of payment.

33. Record of meters

(1)

Each holder of a distribution licence shall keep a record of all its meters, showing the address and location of the consumer and date of the last test of the meter.

(2)

The record of each test made shall show-

(a)

_ the identifying number and contents of the meter; ee

(b)

the meter and other measuring devices used; ee

(c)

_ the date and type of test made;

(d)

the person that carried out the test; eee

(e)

_ the error or percentage of accuracy at each load tested; and (f) _ sufficient data to permit verification of all calculations.

34. Testing of installed electricity meters

(1)

A holder of a distribution licence shall conduct a periodic inspection and testing of electricity meters in accordance with the Weights and Measures (Electricity Meters) Rules, 2015 and Schedule 2 of these Regulations.

EE (2) A consumer may request the holder of a distribution licence to test an electricity meter installed on his or her supply address where the consumer doubts the accuracy of the electricity meter.

(3)

The holder of a distribution licence shall test the accuracy of the electricity meter within thirteen days of receipt of the application referred to in subregulation (2).

(4)

Where the electricity meter is found to be accurate, the electricity meter shall be reinstalled at the premises of the consumer within three working days.

(5)

Where the electricity meter is found faulty, the electricity meter shall be replaced with a new electricity meter within five working days.

(6)

A holder of a distribution licence shall inform the consumer of the time and place of the test and permit the consumer or authorised representative to witness the electricity meter testing.

(7)

The consumer shall be notified of the results of the test referred to in subregulation (6) within forty eight hours.

(8)

Where the electricity meter is found to be more than nominally defective, in the case for a request for testing under subregulation (2), the holder of a distribution licence shall refund the fee charged for testing the electricity meter.

(9)

For the purposes of this regulation, "more than nominally defective" means a deviation of more than two percent from accurate test result.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Definition

This section supplies the definitions or statutory meaning governing “Testing of installed electricity meters”.

“(1) A holder of a distribution licence shall conduct a periodic inspection and testing of electricity meters in accordance with the Weights and Measures (Electricity Meters) Rules, 2015 and Schedule 2 of these Regulations.”

Primary legislation Source quotation matched

Practical effect

Use this definition when interpreting other provisions that employ the language addressed by “Testing of installed electricity meters”.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

8

(1) A holder of a distribution licence shall conduct a periodic inspection and testing of electricity meters in accordance with the Weights and Measures (Electricity Meters) Rules, 2015 and Schedule 2 of these Regulations.
(3) The holder of a distribution licence shall test the accuracy of the electricity meter within thirteen days of receipt of the application referred to in subregulation (2).
(4) Where the electricity meter is found to be accurate, the electricity meter shall be reinstalled at the premises of the consumer within three working days.
(5) Where the electricity meter is found faulty, the electricity meter shall be replaced with a new electricity meter within five working days.
(6) A holder of a distribution licence shall inform the consumer of the time and place of the test and permit the consumer or authorised representative to witness the electricity meter testing.
(7) The consumer shall be notified of the results of the test referred to in subregulation (6) within forty eight hours.
(8) Where the electricity meter is found to be more than nominally defective, in the case for a request for testing under subregulation (2), the holder of a distribution licence shall refund the fee charged for testing the electricity meter.
(9) For the purposes of this regulation, "more than nominally defective" means a deviation of more than two percent from accurate test result.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

35. Defective electricity meters

Where an electricity meter is found defective either on consumer's complaint or upon the inspection by the holder of a distribution licence, the holder of a distribution licence shall -

(a)

take necessary preventive action at the supply address to avoid future damage;

(b)

take all necessary steps to restore supply; or

(c)

install a new meter within five working days.

36. Electricity bill adjustments

(1)

Where an electricity meter test establishes that a meter is nominally defective, the holder of a distribution licence shall reconcile and adjust the billing based on the previous readings.

(2)

Where the meter is found not to register energy consumption for any period, the holder of a distribution licence may estimate the electrical energy consumption and charge for unmetered units based on the consumer's historical consumption.

Part [X-PREPAID METERING See

37. Prepaid metering

EE

(1)

A holder of a distribution licence shall ensure that all prepaid meters are installed with the ability to upgrade to smart metering function.

(2)

A holder ofa distribution licence shall provide prepaid meters with a communication module hot plug and play functionality.

(3)

All prepaid meters installed by a holder of a distribution licence shall comply with the provisions of regulation 31(1).

38. Consumption information

(1)

Upon the request of a consumer, a holder of a distribution licence shall provide within five working days, by electronic media at no charge, information relating to at least five years of the consumer's prepaid metering installation.

(2)

The information in subregulation (1) shall include-

(a)

the total energy consumption;

(b)

the average daily consumption; and

(c)

the average daily cost of consumption.

39. Limitation on recovery of sums owed for electricity

A holder of a distribution licence may-

(a)

use a prepaid meter to recover a sum that is owed by a consumer in respect of the supply of electricity; or

(b)

under the prepaid meter agreement and with the consent of the consumer, recover repayment of a debt by charging not more than thirty percent of the amount paid by the consumer at any recharge.

40. Recharging facilities for prepaid metering

Aholder ofa distribution licence shall establish facilities for the prepaid energy purchases within a ten kilometre distance of the supply address where the prepaid meter is installed and shall keep the facilities open and operational for a minimum of eight working hours of a day.

41. Standards of construction

A holder of a distribution licence shall construct, install, operate and maintain its plant, structure, equipment and lines in accordance with construction standards approved by the authority.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Standards of construction”.

“A holder of a distribution licence shall construct, install, operate and maintain its plant, structure, equipment and lines in accordance with construction standards approved by the authority.”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

1

A holder of a distribution licence shall construct, install, operate and maintain its plant, structure, equipment and lines in accordance with construction standards approved by the authority.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

42. Network extension plans

(1)

A holder of a distribution licence shall, by the 30th day of August every year, prepare and submit to the authority a network extension plan for approval.

(2)

The plan referred to under subregulation (1) shall not be discriminatory.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Network extension plans”.

“(1) A holder of a distribution licence shall, by the 30th day of August every year, prepare and submit to the authority a network extension plan for approval.”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

2

(1) A holder of a distribution licence shall, by the 30th day of August every year, prepare and submit to the authority a network extension plan for approval.
(2) The plan referred to under subregulation (1) shall not be discriminatory.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

43. Construction activities and transfer

A holder of a distribution licence shall submit to the authority a notice-

(a)

for planned construction works, sixty days prior to commencement; or

(b)

for transfer of licensed installations or activities, subject to licensing under the Act.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Statutory power

This section confers or regulates the statutory power described as “Construction activities and transfer”.

“A holder of a distribution licence shall submit to the authority a notice-”

Primary legislation Source quotation matched

Practical effect

The power must be exercised by the authorised decision-maker, within the conditions and purpose stated in the section.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

2

(a) for planned construction works, sixty days prior to commencement; or
(b) for transfer of licensed installations or activities, subject to licensing under the Act.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

44. Discontinuation of service

(1)

Aholder ofa distribution licence shall not discontinue service to a consumer due to reasons other than the violation of the terms and conditions for the supply of electricity without the prior written approval of the authority.

(2)

Except in emergency situations, an application to discontinue or abandon service shall be submitted to the authority at least sixty days prior to the proposed date of abandonment or discontinuance of service.

(3)

The application under subregulation (2) shall contain-

(a)

the number of directly affected consumers in each consumer category;

(b)

the names and addresses of all directly affected consumers;

(c)

the specific reasons for the proposed discontinuation or abandonment; and

(d)

the alternative energy sources available to the affected consumers.

(4)

The holder of a distribution licence shall send a copy of the application in subregulation (2) to all directly affected consumers.

(5)

The directly affected consumers shall, within thirty days from the date of receipt of a copy of the application in subregulation (4), submit their objections or representation to the authority.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Procedural rule

This section establishes the governing procedure for “Discontinuation of service”.

“(1) Aholder ofa distribution licence shall not discontinue service to a consumer due to reasons other than the violation of the terms and conditions for the supply of electricity without the prior written approval of the authority.”

Primary legislation Source quotation matched

Practical effect

A litigant should address this rule at the procedural stage named in the section and preserve evidence of compliance.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

9

(1) Aholder ofa distribution licence shall not discontinue service to a consumer due to reasons other than the violation of the terms and conditions for the supply of electricity without the prior written approval of the authority.
(2) Except in emergency situations, an application to discontinue or abandon service shall be submitted to the authority at least sixty days prior to the proposed date of abandonment or discontinuance of service.
(3) The application under subregulation (2) shall contain-
(a) the number of directly affected consumers in each consumer category;
(b) the names and addresses of all directly affected consumers;
(c) the specific reasons for the proposed discontinuation or abandonment; and
(d) the alternative energy sources available to the affected consumers.
(4) The holder of a distribution licence shall send a copy of the application in subregulation (2) to all directly affected consumers.

1 further item remain in the statutory text above.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

45. General penalty

A person who contravenes a provision of these Regulation commits an offence and is liable, on conviction, to a fine not exceeding two hundred currency points or imprisonment not exceeding two years or both and in the case of a continuing offence, an additional fine not exceeding five currency points in respect of each day on which the offence continues.

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Offence or consequence

This section creates or governs statutory liability concerning “General penalty”.

“A person who contravenes a provision of these Regulation commits an offence and is liable, on conviction, to a fine not exceeding two hundred currency points or imprisonment not exceeding two years or both and in the case of a continuing offence, an additional fine not exceeding five currency points in respect of each day on which the offence continues.”

Primary legislation Source quotation matched

Practical effect

A party alleging or defending liability should test the facts and prescribed consequence against each operative requirement.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

47. Revocation of S.I. No. 21 of

The Electricity (Quality of Service Code) Regulations, 2003, S.I. No.21 of 2003 are revoked.

SCHEDULE I

Regulation 3

CURRENCY POINT

A currency point is equivalent to twenty thousand shillings.

La QSSSSSSSSSS_ES

CHEDULE 2 s Regulation 34(1)

INSPECTION AND TESTING OF METERS

Type of meter Period for testing At least once every five

Section analysis Source-linked statutory analysis Source linked

Approved statute annotation. Statutory quotations are matched to this consolidation and judicial passages are linked to judgments. Check the primary sources alongside this analysis.

What this section does

Governing rule

This section states the governing statutory rule for “Revocation of S.I. No. 21 of”.

“The Electricity (Quality of Service Code) Regulations, 2003, S.I. No.21 of 2003 are revoked.”

Primary legislation Source quotation matched

Practical effect

Use this section as the starting statutory rule for “Revocation of S.I. No. 21 of”, together with the linked provisions and current consolidation.

Deterministic editorial synthesis — not a substitute for the statutory text Editorial synthesis approved

Elements or requirements

Operative requirements extracted from the consolidated text.

0

This section states a single governing proposition and does not enumerate separate elements.

Judicial interpretation

Express propositions in source-matched passages from judgments citing this section.

0

No judgment in the current Wakilii corpus expressly cites this section. Bare rule-number references are not assigned where the Order cannot be verified.

Related provisions

No express internal or cross-Act reference appears in this section.

Amendment notes

No section-specific amendment note or instrument-level amendment history appears in this consolidation.

1. | Single phase meter years

Low voltage three-phase meter for a

2. | consumer with a load between

20-100 | At least once in a year kVA (current transformer operated)

3. | High voltage meter At least once in a year

. ' At least once in two years

4. | Other low voltage metering systems ailerdraiieiabion

Cross References. Access to Information Act, 2005, Act No.6 of 2005 Data Protection and Privacy Act, 2019, Act No.9 of 2019 Electricity (Installation Permit) Regulations, 2003, S.I No.19 of 2003 Uganda National Bureau of Standards Act, Cap.327 Weights and Measures (Electricity Meters) Rules, 2015

RICHARD SANTO APIRE, Chairperson, Electricity Regulatory Authority

About this Act

Full text of the Act

Part I

1. Title

2. Application

3. Interpretation

Part II

4. Guaranteed service standards for new service connections

5. Application for new service connection

Part III

7. Interruptions for scheduled maintenance

9. Reliability index

10. Agreements

12. Confidentiality tion

14. Part V- REFUSAL AND DISCONTINUATION OF

Part V

15. vice Notice to disconnect ser Disconnection

16. 17

18. 19

Part VI

20. Consumer security deposit

21. Refund of consumer security deposit

22. Transfer of service

23. Prepaid security deposits

Part VI

31. New meter requirements

32. Separate meter

33. Record of meters

35. Defective electricity meters

36. Electricity bill adjustments

37. Prepaid metering

38. Consumption information

39. Limitation on recovery of sums owed for electricity

40. Recharging facilities for prepaid metering

Part I

1. 'Title

2. Application

3. 'Interpretation

Part II

5. Application for new service connection

6. Renovation and reconstruction of existing property

7. Interruptions for scheduled maintenance

8. Unplanned interruptions

9. Reliability index

Part IV

10. Agreements

11. Information to consumers

12. Provision of telephone hotlines

13. Confidentiality

14. Consumer complaints and dispute resolution

Part V

15. Grounds for discontinuation of service

16. Notice to disconnect service

17. Disconnection of service to health facilities

18. Reconnection of service

19. Time when service may be disconnected for non-payment

Part VI

20. Consumer security deposit

21. Refund of consumer security deposit

22. Transfer of service

23. Prepaid security deposits

Part VII

24. Issue and delivery of electricity bills

25. Contents of an electricity bill

26. Estimated electricity bill

27. Payment procedure

28. Dishonoured payment

29. Disputed electricity bills

30. Payment arrangements

Part VIII

31. New meter requirements

32. Separate meter

33. Record of meters

34. Testing of installed electricity meters

35. Defective electricity meters

36. Electricity bill adjustments

37. Prepaid metering

38. Consumption information

39. Limitation on recovery of sums owed for electricity

40. Recharging facilities for prepaid metering