(1)
Where the Competent Authority has reason to believe that an operator of an online digital network or licensee is contravening or has contravened these Regulations or any condition of a licence, the Competent Authority shall commence an investigation for the purpose of securing compliance with the Act, these Regulations or conditions of the licence.
(2)
Notwithstanding subregulation (1), the Competent Authority may investigate any matter relating to a licence- (a) following a complaint by any person that there is a contravention of a term or condition of the licence; (b) arising from an inspection or investigation of any person as part of the performance of the duties of the Competent Authority; or (c) where the Competent Authority obtains information by any other means suggesting that a contravention of a term or condition of a licence may have occurred or is occurring.
(3)
In determining whether to proceed with investigating a complaint, the Competent Authority shall give priority to matters where- (a) there appears to be an obvious disregard for the law; (b) there appears to be substantial damage arising from the breach; (c) there is likely to be significant harm to the public; (d) successful enforcement by litigation or other means would have a significant deterrent or educational effect; or (e) an important new issue is involved, including a matter arising from economic or technological change.
(4)
Where the Competent Authority determines that there is reason to believe that there is a contravention of any condition of a licence, the Competent Authority shall, subject to subregulation (6) issue an investigation notice to the licensee.
(5)
The Competent Authority shall make the decision to issue an investigation notice after giving proper consideration to the merits of the case and deciding whether it has reason to believe that the licensee contravened a condition of the licence, the Act or these Regulations.
(6)
An investigation notice under subregulation (6) shall state- (a) that the Competent Authority is investigating a possible breach of a condition of a licence; (b) the reasons for the belief of a contravention or breach, including any matter of fact or law which is relevant to the investigation; (c) further information required from a licensee to complete the investigation; and (d) where appropriate, the steps to be taken to remedy the breach.
(7)
In arriving at a decision on any matter concerning the breach of a condition of a licence, the Competent Authority- (a) may provide an opportunity for public comment on the material issues, through public consultation; (b) shall, where there is public consultation, give full consideration to the public comments received; (c) shall be guided by technical opinions and the Act, where applicable; (d) shall act as expeditiously as proper consideration of the matter may allow, having regard to the need to carefully and quickly inquire into and investigate the breach and all matters affecting the merits and fair settlement of the breach; and
(e)
may inform itself of any matter relevant to the breach in any way it considers appropriate.
(8)
The decision of the Competent Authority shall be nondiscriminatory and shall treat similarly situated persons in the same manner and on an equal basis.
(9)
At any time during enforcement proceedings, the Competent Authority may issue an order directing a licensee to stop specified conduct, where the Competent Authority is satisfied that- (a) there is prima facie evidence that the licensee contravened the Act, these Regulations or a condition of a licence; (b) continuation of the licensee's conduct is likely to cause serious harm to other operators, consumers or the general public; (c) the potential harm in allowing a licensee to continue the conduct outweighs the burden on the licensee; or (d) the issuing of the order is in the public interest.
(10)
Where the Competent Authority determines that a licensee has contravened any of the conditions of a licence, the Act or these Regulations, the Competent Authority shall take the following enforcement action- (a) direct the licensee to cease engaging in the conduct by issuing a cease and desist order; (b) direct the licensee to take specific remedial action; (c) impose a financial penalty on the licensee, not exceeding ten percent of the operator's annual turnover; (d) suspend the licence for a specified period; or (e) revoke the licence.