Section 57: Dispute resolution and mediation

(1) In any dispute relating to a matter provided for under these Regulations, where such a dispute involves a credit reference bureau and a data subject or a data provider, the central bank may, upon application of any of the parties, act as a mediator to assist the parties in an independent and impartial manner to reach an amicable settlement of the dispute. (2) Where the parties agree to apply to the central bank for the purposes of mediation, the central bank shall appoint a person to act as mediator. (3) Where any of the parties objects to the appointment of the named person as mediator, they shall state the reasons for the objection and the central bank may appoint another person. (4) The provisions of Part V of the Arbitration and Conciliation Act, Cap. 4 shall apply to mediation under this regulation. (5) The central bank or a person appointed by the central bank shall not incur any liability for carrying out an act as mediator under this regulation. (6) Where either before or during mediation any party commences any legal proceedings or arbitration in respect of any dispute, no mediation shall be conducted.